Best Auto Repair, Sacramento

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916-260-2448 | 2111 Northrop Ave Sacramento, CA 95825

Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council

University Automotive Offers Auto Repair Services You Can Count On!

ACDelco
ASE (Automotive Service Excellence)
AAA Approved Auto Repair
ASE Master Technician
Car Care Aware

TESTIMONIALS

reviewiconKnowledgeable Staff
This review is for Cameron and the technicians that worked on my car. I'm from another city and get most of my vehicle work done there. After learning of a bad alternator and other problems, Cameron worked to find the most efficient solution to honor my warranty from the auto shop at home, in order to complete the work here. Many phone calls, numbers to exchange and decisions later, my car was finished! Cameron was incredibly helpful, kind and respectful. I've never had such good customer service at an auto shop. I would definitely come back next time my car needs service!
, 08/26/2019
reviewiconTrustworthy Mechanics
I dropped my car off for an oil change. I was asked what time I needed it back and they were accommodating and had the car ready when I needed it! They identified some additional service items and included actual pictures of the problem parts. It's really nice to be able to see the broken parts before authorizing the service! Overall great experience working with the people at University Auto.
, 02/20/2020
reviewiconHonest Auto Shop
Always so professional, honest and proficient! They have been servicing my cars for 15 years!
, 02/27/2020
reviewiconProfessional Advice
I'm always happy with how proactive they are in being thorough and making immediate recommendations so you can consider your options. I never feel they pressure me to feel obligated to resort to their services to fix whatever is needed. Their level of professionalism and customer service is to be laudable. I always recommend University Automotive to friends and colleagues.
, 06/18/2018
reviewiconAmazing Service
I have brought my company vehicles here many times and have always had great service. They are honest and do high quality work. I also appreciate the drop off and pick up service they provide.
, 04/06/2019