Best Auto Repair, Sacramento

CONTACT US

916-488-6710 | 2111 Northrop Ave

CONSUMER ASSURANCE

CONSUMER ASSURANCE, Sacramento, CA

University Automotive & Diesel Repair stands behind our work by providing the following warranties:

5 Year / 50K miles Whichever comes first on parts and labor on most repairs when guests elect to use the top quality parts and services recommended.

2 Year / 24K miles warranty on brake system or clutch system frictional parts and labor.

Dealer purchased parts are warranted for 1 year or 12k miles, whichever comes first. We try not to purchase parts from dealers, but sometimes we must.

Timing Belt Warranty - We warranty the service at the manufacturer's intervals when all recommend related parts are replaced at the same time. From 4 year/40k miles up to 7 year/105k miles, whichever comes first on parts and labor for timing belt replacement. This warranty depends on the manufacturer's recommended intervals.

Used Parts purchased through University Automotive have a 3 month/3k miles warranty unless noted otherwise on repair order.

No warranty on customer-supplied parts on the part or the labor to install the part.


No warranty on jobs where customer chooses to use non-recommended parts or to omit related recommended services.

Warranty requires compliance with recommended precautions and follow up procedures. These are written on the invoice when applicable. The customer should discuss with our staff, if necessary. This warranty does not include rental car or related expenses. This warranty does not extend to consequential damage or repairs which have been tampered with or worked on by any person not authorized by University Automotive and Diesel Repair, or abuse or neglect to the vehicle. Warranty does not include systems which perform above legal speeds or off road. Warranty does not transfer with the purchase of the vehicle. Warranty starts the day the repairs are completed.

BG Lifetime Protection Plan - Please visit this link for details on the BG Lifetime Protection Plan.

IMPORTANT: To receive warranty repairs, the customer must:
  • Notify University Automotive and Diesel of concern as soon as possible.
  • Allow University Automotive and Diesel repair to diagnose and repair concern.
  • If out of Sacramento metro area , call University Automotive and Diesel Repair at 916-273-4875 for special arrangements with one of our many Independent Associates state & nationwide.

************ PEACE OF MIND WARRANTY***************
WE WANT YOU AS A CUSTOMER FOR THE LIFE OF YOUR VEHICLE AND YOUR NEXT VEHICLE...If we ever say or do something to jeopardize this relationship, please let us know so that we can quickly correct the issue and prevent it from recurring.

"Our intention is to do whatever it takes to achieve your total satisfaction!"

Craig Heiser, Owner

University Automotive Offers Auto Repair Services You Can Count On!

ACDelco
ASE (Automotive Service Excellence)
AAA Approved Auto Repair
ASE Master Technician
Car Care Aware

TESTIMONIALS

Knowledgeable Staff
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This review is for Cameron and the technicians that worked on my car. I'm from another city and get most of my vehicle work done there. After learning of a bad alternator and other problems, Cameron worked to find the most efficient solution to honor my warranty from the auto shop at home, in order to complete the work here. Many phone calls, numbers to exchange and decisions later, my car was finished! Cameron was incredibly helpful, kind and respectful. I've never had such good customer service at an auto shop. I would definitely come back next time my car needs service!
, 08/26/2019
Trustworthy Mechanics
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I dropped my car off for an oil change. I was asked what time I needed it back and they were accommodating and had the car ready when I needed it! They identified some additional service items and included actual pictures of the problem parts. It's really nice to be able to see the broken parts before authorizing the service! Overall great experience working with the people at University Auto.
, 02/20/2020
Honest Auto Shop
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Always so professional, honest and proficient! They have been servicing my cars for 15 years!
, 02/27/2020
Professional Advice
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I'm always happy with how proactive they are in being thorough and making immediate recommendations so you can consider your options. I never feel they pressure me to feel obligated to resort to their services to fix whatever is needed. Their level of professionalism and customer service is to be laudable. I always recommend University Automotive to friends and colleagues.
, 06/18/2018
Amazing Service
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I have brought my company vehicles here many times and have always had great service. They are honest and do high quality work. I also appreciate the drop off and pick up service they provide.
, 04/06/2019